1.   If you have a problem in relation to clearance of goods apply in writing first to the Operations Section Head.

2.   If you do not agree with the decision of the Operations Section Head; apply to the station manager.

3.   If still you are not satisfied with the decision of the station manger, apply to the Region's Manager (if your appeal is out of Addis) and then to The General Manager or Deputy General Manager of Operations of Ethiopian Customs Authority.

4.   If you disagree with the decision of either the G.M. or D.G.M. Operations of Ethiopian Customs Authority, you can submit your case to the Federal Government Revenues Board and to the concerned court respectively.

5.   When the decisions of the station's operations head or station's manager is not accepted by the appellant, they should send the appeal file to the next official/body without delay.

6.   Appeals in relation to the decisions of divisions at the head office shall be submitted to either the DGM Operations or the G.M.

7.   All customs officials at all levels are responsible to quickly respond to appellants.